Effective Date: September 2, 2026
At IQ Gadgets, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return the item under the terms outlined below.
Return Period
Eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must be in new and unused condition and should be returned with its original packaging, accessories, inserts, and any other materials that were included with the order.
Eligible Returns
Returns may be accepted for reasons including:
- Item arrived damaged or defective
- Incorrect item was received
- Item does not meet your expectations
- Change of mind
- Incorrect size, color, or selection
Some products may have specific return conditions or restrictions.
Return Condition
Returned products should be:
- Unused and in original condition
- Free from damage caused after delivery
- Returned with the original packaging where applicable
- Complete with included accessories and documentation
- Accompanied by your order confirmation or other proof of purchase
Items that are returned used, damaged, incomplete, or otherwise not in acceptable condition may not qualify for a full refund.
Return Shipping Costs
For returns due to change of mind, incorrect selection, size, or color, the customer is generally responsible for the return shipping cost.
If you received an incorrect, defective, or damaged item, please contact us before sending it back so we can review the issue and provide appropriate assistance.
Original shipping charges, where applicable, may be non-refundable.
Restocking Fees
IQ Gadgets does not charge a standard restocking fee for eligible returns.
How to Request a Return
To start a return, contact us at:
Email: support@theiqgadgets.com
Phone: (808) 2609 571
Please include:
- Your full name
- Order number
- Product you want to return
- Reason for the return
- Photos, if the item arrived damaged or defective
Our team will review your request and provide further return instructions if the return is approved.
Return Address
Approved returns should be sent to the return address provided by our customer support team.
Please do not send a return to our business address unless our support team specifically instructs you to do so.
Refunds
Once we receive and inspect an approved return, we will determine whether the item qualifies for a refund.
Approved refunds are issued to the original payment method used for the purchase.
Refund processing may take up to 7 business days after the return has been approved. Your bank or payment provider may require additional time before the refund appears in your account.
Exchanges
We may assist with exchanges depending on product availability.
If an exchange is not available, you may be asked to return the original item and place a new order for the replacement product.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us promptly after delivery.
To help us resolve the issue quickly, we may request photographs of the product, packaging, shipping label, or other relevant information.
Order Cancellations
Cancellation requests should be submitted as soon as possible after an order is placed.
Orders may generally be cancelled within 24 hours, provided the order has not already entered processing or shipment.
Once an order has shipped, cancellation may no longer be possible and the standard return process may apply.
Questions About Returns?
If you have any questions regarding returns or refunds, please contact IQ Gadgets:
IQ Gadgets
98-1005 Moanalua Rd #805
Aiea, HI 96701
United States
Email: support@theiqgadgets.com
Phone: (808) 2609 571